Atmos Energy Earns Top Spot in Customer Satisfaction Ranking by ACSI®

April 4, 2024

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Atmos Energy ($NYSE:ATO) is a natural gas distribution company that serves over 3 million customers in eight states. The company’s stock is listed on the New York Stock Exchange under the ticker symbol “ATO”. Atmos Energy has a strong focus on delivering reliable and affordable natural gas to their customers. They have a well-established infrastructure and invest in modernizing their systems to ensure efficient operations. This commitment to infrastructure and technology has helped the company maintain its position as one of the largest natural gas distributors in the country. In addition to providing quality service, Atmos Energy also places a high value on customer satisfaction. This is evident through their recent recognition by the American Customer Satisfaction Index (ACSI®). The ACSI® is a national economic indicator that measures customer satisfaction across various industries.

After conducting a survey, Atmos Energy was ranked as the top company for customer satisfaction, beating out other major gas distribution companies in the industry. This achievement is not surprising considering Atmos Energy’s strong emphasis on providing exceptional customer service. Their vision statement is to be known for this very aspect, and this recognition by the ACSI® is a testament to their dedication towards fulfilling this goal. By continuously striving to exceed customer expectations, Atmos Energy has secured a loyal customer base and established a strong reputation in the industry. In conclusion, Atmos Energy is not only a leading natural gas distribution company, but also a top performer in customer satisfaction. Their commitment to providing reliable and affordable energy, coupled with their focus on exceptional customer service, has earned them the top spot in the ACSI® rankings. With a strong track record of success and a dedication to meeting customer needs, Atmos Energy continues to be a top choice for both customers and investors.

Stock Price

Atmos Energy, a leading natural gas distribution company, has recently received top honors in customer satisfaction. The company was ranked number one in the American Customer Satisfaction Index (ACSI) for the second year in a row. This achievement speaks to Atmos Energy’s commitment to providing exceptional service to its customers. On Wednesday, the company’s stock opened at $115.9 and closed at $118.3, representing a 2.6% increase from the previous closing price of $115.2. This significant jump in stock price reflects the positive response from investors to Atmos Energy’s outstanding customer satisfaction ranking. The ACSI is a nationally recognized index that measures customer satisfaction across various industries and companies. It is based on customer surveys and evaluates factors such as quality of service, value, and customer loyalty. This recognition by ACSI is a testament to Atmos Energy’s focus on putting its customers first. The company has continuously invested in its infrastructure and services to ensure reliable and safe delivery of natural gas to its customers.

Additionally, Atmos Energy has implemented various initiatives to improve communication and responsiveness to customer needs. In today’s competitive market, customer satisfaction has become a crucial factor in the success of any company. Atmos Energy’s top ranking in ACSI demonstrates its dedication to providing exceptional customer service and meeting the needs of its customers. This achievement not only benefits the company’s reputation but also reflects positively on its financial performance. The company’s success in this area is not only beneficial for its customers but also for investors who can have confidence in the company’s ability to deliver exceptional results. Live Quote…

About the Company

  • Industry Classification
  • Key Executives
  • Ownership (Institutional/ Fund Holdings)
  • News Feed
  • Income Snapshot

    Below shows the total revenue, net income and net margin for Atmos Energy. More…

    Total Revenues Net Income Net Margin
    3.95k 924.73 22.0%
  • Income Statement Reports (Yearly/ Quarterly/ LTM)
  • Income Supplement
  • Growth Performance
  • Cash Flow Snapshot

    Below shows the cash from operations, investing and financing for Atmos Energy. More…

    Operations Investing Financing
    3.52k -2.77k -635.13
  • Cash Flow Statement (Yearly/ Quarterly/ LTM)
  • Cash Flow Supplement
  • Balance Sheet Snapshot

    Below shows the total assets, liabilities and book value per share for Atmos Energy. More…

    Total Assets Total Liabilities Book Value Per Share
    23.68k 12.41k 74.74
  • Balance Sheet (Yearly/ Quarterly)
  • Balance Sheet Supplement
  • Key Ratios Snapshot

    Some of the financial key ratios for Atmos Energy are shown below. More…

    3Y Rev Growth 3Y Operating Profit Growth Operating Margin
    11.4% 9.6% 30.7%
    FCF Margin ROE ROA
    18.6% 6.8% 3.2%
  • Income Statement Ratios
  • Balance Sheet Ratios
  • Cash Flow Ratios
  • Valuation Ratios
  • Other Ratios
  • Other Supplementary Items
  • Analysis

    As an analyst at GoodWhale, I have analyzed the financial data of ATMOS ENERGY and have come across some key points that potential investors might find useful. Firstly, based on the Star Chart analysis, ATMOS ENERGY seems to have strong assets, dividends and a medium level of growth and profitability. This means that the company has a solid foundation in terms of its assets and is able to provide consistent dividends to its shareholders. However, it may not have as high of a growth potential compared to other companies in its industry, but still maintains a decent level of profitability. In terms of its overall financial health, ATMOS ENERGY has an intermediate score of 6/10. This indicates that the company’s cash flows and debt are at a manageable level, and it is likely able to safely navigate through any potential financial crises without the risk of bankruptcy. This could be reassuring for investors who are looking for stability in their investments. Additionally, based on our classification system, ATMOS ENERGY falls under the category of ‘cheetah’ companies. This means that it has achieved high revenue or earnings growth, but may be considered less stable due to lower profitability. This could be appealing to investors who are willing to take on more risk for potentially higher returns. Overall, I believe that investors who are looking for a stable yet potentially high-growth company might be interested in ATMOS ENERGY. Its strong assets and consistent dividends can provide a sense of security, while its classification as a ‘cheetah’ company may attract more risk-tolerant investors. As always, it’s important for investors to conduct their own thorough research before making any investment decisions. More…

  • Star Chart Analysis
  • Valuation Analysis




  • Peers

    Atmos Energy Corp is one of the largest natural gas distributors in the United States. The company provides natural gas to more than three million customers in eight states. The company’s main competitors are Great Taipei Gas Corp, Shin Hsiung Natural Gas Inc, and Xinjiang Xintai Natural Gas Co Ltd.

    – Great Taipei Gas Corp ($TWSE:9908)

    Great Taipei Gas Corp is one of the largest gas suppliers in Taiwan. The company has a market cap of 15.33B as of 2022 and a Return on Equity of 5.35%. Great Taipei Gas Corp supplies gas to residential, commercial, and industrial customers in Taiwan.

    – Shin HsiungNatural Gas Inc ($TPEX:8908)

    Shin Hsiung Natural Gas Inc. is a Taiwan-based company principally engaged in the sale of natural gas and operation of gas pipelines. The Company’s products mainly include piped natural gas and liquefied natural gas (LNG). It also involves in the operation of gas pipelines and gas stations, as well as the provision of other related services. The Company operates businesses in domestic and overseas markets.

    – Xinjiang Xintai Natural Gas Co Ltd ($SHSE:603393)

    Xinjiang Xintai Natural Gas Co Ltd is a Chinese state-owned oil and gas company with a market capitalisation of $9.35 billion as of 2022. The company has a return on equity of 22.25%. Xinjiang Xintai Natural Gas Co Ltd is engaged in the exploration, development, production and sales of natural gas. The company is headquartered in Urumqi, Xinjiang Uyghur Autonomous Region, China.

    Summary

    Atmos Energy has been recognized for its exceptional customer service, ranking #1 in customer satisfaction according to ACSI®. This is in line with the company’s vision statement to be known for its superior customer service. When it comes to investing analysis, Atmos Energy has a strong financial track record. The company’s revenue and earnings have consistently grown over the years, making it a stable and profitable investment option.

    In addition, Atmos Energy also has a strong presence in the natural gas industry, which is expected to continue growing in the coming years. Overall, Atmos Energy presents a sound investment opportunity for those looking to invest in the energy sector.

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