LivePerson and TGH Urgent Care Partner to Utilize AI and Voice Bot Technology
June 30, 2023

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LIVEPERSON ($NASDAQ:LPSN): LivePerson, a leading provider of AI-powered conversational solutions, and TGH Urgent Care, a health care facility located in Florida, have recently announced a partnership to utilize Artificial Intelligence (AI) and voice bot technology. This collaboration is expected to lead to improved communication between TGH Urgent Care and its patients, as well as a more efficient customer experience. LivePerson is a publicly traded company on the New York Stock Exchange (NASDAQ: LPSN). It specializes in leveraging AI technology to transform customer service into an engaging, interactive experience. The company’s solutions are used by some of the world’s most well-known brands, including American Express, Microsoft, and AT&T. Through this new partnership, TGH Urgent Care will be able to leverage LivePerson’s AI-powered voice bot technology to enhance communication with their patients.
Additionally, it will reduce wait times and streamline the customer experience for visitors to TGH Urgent Care. LivePerson’s AI-powered voice bots are designed to better understand customer needs, allowing organizations to provide more efficient customer service. With this technology, TGH Urgent Care is poised to offer an unparalleled level of service and experience to its patients.
Stock Price
This partnership aims to leverage the two companies’ respective strengths to benefit both providers and consumers. LivePerson‘s conversational AI platform will be used to help TGH Urgent Care better serve its patients over the phone, while Voice Bot technology will enable automated responses to commonly asked questions. By leveraging LivePerson’s AI, TGH will be able to provide a more personalized experience for its patients, while still being able to quickly respond to inquiries. This partnership is expected to improve patient satisfaction, reduce wait times and enhance the overall efficiency of TGH’s operations. The news of the partnership was met with positive reception on the stock market, as LivePerson’s stock opened at $4.5 and closed at the same price on Thursday. Live Quote…
About the Company
Income Snapshot
Below shows the total revenue, net income and net margin for Liveperson. More…
| Total Revenues | Net Income | Net Margin |
| 492.26 | -177.8 | -32.3% |
Cash Flow Snapshot
Below shows the cash from operations, investing and financing for Liveperson. More…
| Operations | Investing | Financing |
| -46.15 | -34.12 | -149.74 |
Balance Sheet Snapshot
Below shows the total assets, liabilities and book value per share for Liveperson. More…
| Total Assets | Total Liabilities | Book Value Per Share |
| 957.52 | 892.51 | 0.89 |
Key Ratios Snapshot
Some of the financial key ratios for Liveperson are shown below. More…
| 3Y Rev Growth | 3Y Operating Profit Growth | Operating Margin |
| 17.5% | – | -40.1% |
| FCF Margin | ROE | ROA |
| -19.2% | -181.1% | -12.9% |
Analysis
At GoodWhale, we have completed an analysis of the fundamentals of LIVEPERSON. Our star chart shows that LIVEPERSON is strong in growth relative to other companies in its sector, but weak in asset, dividend, and profitability. Based on our analysis, we have classified LIVEPERSON as a “rhino”, which is a type of company with moderate revenue or earnings growth. This makes it a good option for investors who want to benefit from long-term growth without taking on too much risk. The intermediate health score of 4/10 indicates that LIVEPERSON is likely to pay off debt and fund future operations. Therefore, investors looking for an investment with potential for long-term growth should consider investing in LIVEPERSON. More…

Peers
The competition between LivePerson Inc and its competitors is fierce. AuthID Inc, Avaya Holdings Corp, and Nutanix Inc are all major players in the industry, and each company is fighting for market share. LivePerson Inc has a strong product offering and a loyal customer base, but its competitors are not to be underestimated. AuthID Inc is a well-funded startup that is quickly gaining market share, while Avaya Holdings Corp is a large company with a long history in the industry. Nutanix Inc is a smaller company, but it has a unique product that is gaining traction with customers.
– AuthID Inc ($NASDAQ:AUID)
IDEMIA is a French multinational company that provides identity solutions. The company has a market cap of 27.76M and a ROE of -150.97%. IDEMIA provides solutions that enable people to prove their identities, access services, and exercise their rights. The company’s products and services are used in a variety of fields, including national ID programs, e-passports, e-IDs, driver’s licenses, and biometric applications.
– Avaya Holdings Corp ($NYSE:AVYA)
Avaya Holdings Corp is a publicly traded company with a market capitalization of 131.14 million as of 2022. The company has a return on equity of 658.8%. Avaya is a global provider of business communications and collaboration solutions, providing unified communications, contact centers, data solutions, and related services to companies of all sizes around the world.
– Nutanix Inc ($NASDAQ:NTNX)
Nutanix Inc is a cloud computing company that provides a web-scale converged infrastructure platform that combines compute, storage, and networking resources into a single integrated solution. The company’s products and services include Acropolis, an enterprise cloud platform that enables businesses to run any application at any scale; Prism, a unified console that provides visibility and central control over the Nutanix enterprise cloud; and Xtract, a tool that allows businesses to extract data from Nutanix snapshots for use in analytics and reporting.
Summary
LivePerson, Inc. (LIVEPERSON) is a publicly traded company that provides customer service and engagement solutions through its AI-powered platform. The company has seen increased investor interest in recent months due to the announcement of a partnership with TGH Urgent Care, which will use AI and voice bot technology to provide a wide range of healthcare services. Analysts remain positive on LivePerson’s long-term prospects and growth potential, citing strong customer loyalty, a growing market for its services, and an increase in demand for digital customer service solutions. Analysts believe that this trend is likely to continue as LivePerson continues to expand its customer base and offerings.
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