TTEC Holdings Expands Global Reach with New CX Delivery Center in Brazil
July 13, 2023
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TTEC ($NASDAQ:TTEC) Holdings, Inc. is a leading provider of AI-enabled customer experience (CX) solutions. With the opening of its new customer experience delivery center in Brazil, TTEC has further expanded its global reach. This new center will enable the company to better serve customers in the region, as well as its international customer base. The new center will provide customers in Brazil with a wide range of services, including managed services, contact center operations, digital services, customer service, and more. The center is equipped with state-of-the-art technology, including AI and automation capabilities, a cloud-based contact center platform, and advanced analytics and insights.
The new delivery center in Brazil will allow TTEC to continue to innovate its technology and services for customers around the world. With this new addition to its global operations, TTEC is in a better position to provide world-class customer service and an enhanced customer experience. This expansion will also create new job opportunities for local talent in Brazil, further strengthening TTEC’s commitment to delivering the best in service and solutions for customers around the globe.
Price History
On Friday, TTEC HOLDINGS stock opened the day at $32.6 and closed at $32.5, down by 0.2% from the last closing price of 32.6. This came after the announcement of their plans to open a new CX Delivery Center in Brazil. This expansion will give TTEC HOLDINGS an even larger footprint in the global customer experience (CX) market. The new center in Brazil is part of a larger strategy that involves adding more resources, personnel and technology to the company’s existing global CX centers, which are located in the U.S., Canada, Philippines, India, and Mexico. The Brazil center is expected to create hundreds of jobs, and will focus on improving customer service and support for clients around the world.
TTEC HOLDINGS has long been an industry leader in providing customer engagement solutions. Their new center in Brazil is another example of their commitment to providing cutting-edge CX solutions and services that meet the needs of companies both large and small. With this expansion, TTEC HOLDINGS continues to demonstrate their ability to stay ahead of the competition and provide innovative CX solutions to their clients. Live Quote…
About the Company
Income Snapshot
Below shows the total revenue, net income and net margin for Ttec Holdings. More…
| Total Revenues | Net Income | Net Margin |
| 2.49k | 88.48 | 4.3% |
Cash Flow Snapshot
Below shows the cash from operations, investing and financing for Ttec Holdings. More…
| Operations | Investing | Financing |
| 172.42 | -223.16 | 49.24 |
Balance Sheet Snapshot
Below shows the total assets, liabilities and book value per share for Ttec Holdings. More…
| Total Assets | Total Liabilities | Book Value Per Share |
| 2.15k | 1.52k | 11.85 |
Key Ratios Snapshot
Some of the financial key ratios for Ttec Holdings are shown below. More…
| 3Y Rev Growth | 3Y Operating Profit Growth | Operating Margin |
| 14.0% | 11.4% | 7.3% |
| FCF Margin | ROE | ROA |
| 3.7% | 20.3% | 5.3% |
Analysis
GoodWhale recently conducted an analysis of TTEC HOLDINGS‘s fundamentals. After evaluating the company’s financials, we concluded that TTEC HOLDINGS has a high health score of 8/10. This score was derived from analyzing the company’s cashflow and debt indicators, showing that the company is capable of sustaining future operations in times of crisis. In terms of star chart analysis, TTEC HOLDINGS scored particularly well in dividend, growth, and profitability. However, it scored weaker in asset. Based on this, we have classified TTEC HOLDINGS as a ‘rhino’ type of company. This means that the company has achieved moderate revenue or earnings growth. Given TTEC HOLDINGS’ strong financials, as well as its moderate growth profile, we believe that this company may be attractive to a wide range of investors. This includes those who are seeking steady dividend income, as well as investors who are looking for more strategic and long-term opportunities for growth. More…
Peers
The company offers a suite of digital customer engagement technologies and services that enable clients to manage customer interactions across multiple channels. TTEC’s competitors include Nagarro SE, Banxa Holdings Inc, and I&I Group PCL.
– Nagarro SE ($OTCPK:NGRRF)
Nagarro SE is a global provider of digital transformation solutions. The company has a market cap of 1.3B as of 2022 and a ROE of 37.18%. Nagarro helps companies transform their businesses by providing end-to-end digital solutions. The company has a strong focus on delivering customer value and has a proven track record of helping companies achieve their business goals. Nagarro is a trusted partner for some of the world’s leading companies and has a global team of over 4,000 experts.
– Banxa Holdings Inc ($TSXV:BNXA)
Banxa Holdings Inc is a Canadian company that provides online payment solutions for businesses. Its services include online invoicing, credit card processing, and merchant account management. The company has a market capitalization of 49.19 million as of 2022 and a return on equity of -46.42%. Despite its negative equity, Banxa Holdings Inc is a valuable company due to its ability to provide businesses with secure and efficient payment solutions. The company’s products and services are in high demand, and its client base is growing. Banxa Holdings Inc is a company to watch in the coming years.
– I&I Group PCL ($SET:IIG)
PCL is a leading investment company in Thailand with a market cap of 4.03B as of 2022. It has a strong focus on ROE with a return of 13.91%. The company has a diversified portfolio including real estate, hospitality, and healthcare.
Summary
TTEC Holdings, Inc. has recently expanded its global capabilities with a new customer experience delivery center in Brazil, demonstrating its commitment to providing AI-enabled CX solutions on an international basis. For investors, this means that TTEC is well-positioned to take advantage of the global customer experience market, which is expected to double in size over the next four years. The company has robust relationships with a number of top customers and has a track record of providing successful engagements. TTEC’s leadership team is confident that this new center will help to accelerate its growth and profitability, making it an attractive asset for investors.
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